Please read this Fundomate Cardholder Agreement (the “Agreement”)
carefully and retain it for your future reference. This Agreement
applies to all transactions resulting from the use of your Debit Card
(the “Card”) through an automated teller machine (ATM), a Point-of-Sale
(POS) terminal or any other use of the Card(s), whether electronic or
not, which has been made available to you by Fundomate (“Program
Partner”), the program partner responsible for managing the Card
program, in partnership with Blue Ridge Bank, N.A. (the “Bank”), member
of the Federal Deposit Insurance Corporation (“FDIC”).
Please read this Agreement carefully and keep it for your records. The
agreement you make with us, and the rights and obligations we both have,
are governed by and interpreted according to the state of Virginia and
federal law. This Agreement, together with other agreements or
disclosures you may receive from us, such as the Fundomate Business
Deposit Account Agreement (“Account Agreement”), establishes our and
your rights and obligations.
When you see the words “we,” “us,” or “our” in this Agreement, it refers
to the Bank, the Program Partner acting as agent for the Bank, and any
of the Bank’s affiliates, successors, assignees, agents or service
providers. When you see the words “you” or “your,” it refers to you, the
owner of the Account, as well as your personal representatives,
executors, administrators, and successors.
You authorize us to pay from your deposit account (“Account”) the total
amount of any transaction originated by proper use of the Card. You also
agree that the use of the Card described in this Agreement shall be
subject to the rules, regulations and fees governing each deposit
account which is accessed by such Card, including but not limited to the
Bank's right of set-off.
- Activating the Card and Setting a PIN
- Card Agreement Acceptance and Card Activation
This Card requires activation before you may use it. You may activate
the Card by calling 1-833-333-0417. Your activation and use of the
Card mean that you agree to the terms and conditions described in this
Agreement. If you do not want to activate the Card, you should cut
the Card in half and dispose of it.
- Personal Identification Number (PIN)
You will be required to select a 4-digit personal identification number
(PIN) prior to using the Card for the first time. The 4-digit numerical
PIN issued to you is for security purposes. The PIN represents your
signature authorizing transactions made using your Card, identifies
the bearer of the Card, and serves to validate and authenticate the
directions given to complete the Card transactions.
YOU ARE RESPONSIBLE FOR SAFEKEEPING YOUR PIN. YOU AGREE TO TAKE ALL
REASONABLE PRECAUTIONS SO NO ONE ELSE LEARNS YOUR PIN AND YOU AGREE
NOT TO DISCLOSE OR OTHERWISE MAKE YOUR PIN AVAILABLE TO ANYONE NOT
AUTHORIZED TO SIGN ON YOUR DEPOSIT AND/OR LOAN ACCOUNT(S).
Your PIN should NOT be written on the Card or anywhere it is available
to others for use by lawful and/or unlawful means.
- Permissible Uses of Your Card
You agree that you will use the Card only for business purposes and
it will not be used for personal, household or family purposes.
- Use of the Card
- No Secondary Cardholders
The Card is solely for your use and you may not request an additional
card for another person. If you give anyone else access to your Card,
we will treat any transaction they initiate as authorized by you, and
you will be responsible for all transactions and fees that occur.
- ATM and Point-of-Sale PIN Withdrawals
With your PIN, you can use your Card to obtain cash from your Account
up to your Available Balance at any ATM or any Point-of-Sale (“POS”)
device in the United States that displays the Visa, VisaATM, Plus,
Interlink, or Accel acceptance marks. Not all merchants will permit
you to get cash back through their POS devices. If you use an ATM,
including a balance inquiry, you may be charged a fee by the ATM operator
even if you do not complete a withdrawal. This ATM fee is a third-party
fee assessed by the individual ATM operator only and is not assessed
or controlled by us. This ATM fee amount will be charged to your Account
in addition to any applicable fees disclosed in this Agreement or your
Account Agreement.
- Retail Card Purchases
You may use your Card to make purchases using your PIN at any merchant
with a POS device anywhere that displays the Visa, VisaATM, Plus, Interlink,
or Accel acceptance marks. You may also use your Card to make purchases
without your PIN anywhere that Visa debit cards are accepted
- Split Transactions
You can instruct a merchant to charge your Card for part of a purchase
and pay any remaining amount with cash or another card. This is called
a “split transaction.” Some merchants do not permit split transactions.
If you wish to conduct a split transaction, you must tell the merchant
the exact amount you would like charged to your Card. If you fail to
inform the merchant you would like to complete a split transaction
and you do not have sufficient available funds in your Account to cover
the entire purchase amount, your Card is likely to be declined.
- Card-Not-Present Transactions
You may make retail card purchases without presenting your Card by
providing information from your Card, such as transactions done by
internet or telephone. Conducting transactions in this way has the
same legal effect as if you used the plastic Card itself. For security
reasons, the amount or number of such transactions you may make may
be limited.
- Virtual Card Use
When you open an Account, you will also receive a virtual card (“Virtual
Card”) represented by a 16-digit card number, a 3-digit card verification
value (“CVV”) number, and an expiration date. The Virtual Card is separate
from your physical Card and can be managed through the Online Banking
Services (see Section 1.3 of the Account Agreement). We will issue
you a replacement Virtual Card when it expires. The Virtual Card accesses
the available funds in your Account to make card-not-present transactions
(see Section 2.5) anywhere Visa debit cards are accepted in the same
way as your physical Card. The Virtual Card can also be added to a
digital wallet (see Section 2.7) in the same way as your physical Card.
Your use of the Virtual Card is subject to the terms of this Agreement,
including transaction limitations, to the same extent as your physical
Card.
- Use of the Card with Digital Wallets
A digital wallet (“Wallet”) provides another way for you to make purchases
with your Card. A digital wallet is a service provided by another company
(such as Apple Pay, Android Pay, Samsung Pay, etc.), that allows you
to use your Card to enter transactions where the Wallet is accepted.
A Wallet may not be accepted at all places where your Card is otherwise
accepted, and your Card may not be eligible for all the features and
functionalities of the Wallet. Any use of your Card in or through the
Wallet continues to be subject to all terms and conditions of this
Agreement. We may terminate your access to or use of your Card with
a Wallet at any time and for any reason, including if you violate any
of the terms or conditions of this Agreement.
You can add or remove your Card from a Wallet by following the instructions
provided by the Wallet provider. By doing this, you agree to allow
us to share your Card information with the Wallet provider. You may
be required to take additional steps to authenticate yourself before
your Card is added to the Wallet. We do not charge you any additional
fees for adding your Card to a Wallet or for using your Card in the
Wallet. However, any fees and charges that would apply when you use
your Card outside the Wallet will also apply when you use a Wallet
to make purchases with your Card or otherwise access your Card. The
Wallet provider and other third parties such as wireless companies
or data service providers may charge you fees. The digital version
of your Card in a Wallet may, in our sole discretion, be automatically
updated or upgraded without notice to you.
We are not the provider of the Wallet, and we are not responsible for
providing the Wallet service to you or for ensuring that your Card
is compatible with any Wallet service. We are only responsible for
supplying information to the Wallet provider to allow usage of your
Card in the Wallet as you have requested. We are not responsible for
any failure of the Wallet, any mobile device you use with the Wallet,
or the inability to use the Wallet for any transaction. We are not
responsible for how the Wallet provider performs its services or any
other third parties regarding any agreement you enter with the Wallet
provider or other third party. We do not control the privacy and security
of any of your information that may be held by the Wallet provider.
Any information held by the Wallet provider is governed by the privacy
policy given to you by the Wallet provider. If you have location services
enabled on your mobile device, the location of your mobile device may
be collected and shared by the Wallet provider in accordance with their
respective data and privacy policies, including with us. If you request
to add your Card to a Wallet, you authorize us to collect, transmit,
store, use and share information about you, your mobile device, and
your use of the Card in accordance with our privacy policy, as amended
from time to time, available at https://cdn.firstbranchcms.com/kcms-doc/665/46106/BRB-Privacy-Policy.pdf.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES AND
UNDER NO LEGAL THEORY ARE WE LIABLE FOR ANY LOSSES OR DAMAGES
RESULTING FROM YOUR USE OF A WALLET, YOUR USE OF THE CARD OR
VIRTUAL CARD IN CONNECTION WITH A WALLET, OR A MOBILE DEVICE. If
you use a Wallet, you should protect your Wallet and your mobile
device as you would your Card. If your Wallet or mobile device is
compromised, lost or stolen, you should also consider your Card
lost or stolen and notify us immediately. Please see Section 7 for
instructions for reporting a lost or stolen Card.
If you have any questions, disputes, or complaints about a Wallet,
contact the Wallet provider using the information given to you by the
provider.
- Foreign Transactions
Charges from foreign merchants and financial institutions may be made
in a foreign currency. We will bill you in U.S. dollars based on the
exchange rate on the day we settle the transaction, plus any special
currency exchanges charges that may be imposed by us, the Visa network
and/or by any third-party used to complete the transaction.
The exchange rate between the transaction currency and the billing
currency used for processing international transactions is a rate selected
by Visa from the range of rates available in wholesale currency markets
for the applicable central processing date, which may vary from the
rate Visa itself receives, or the government-mandated rate in effect
for the applicable central processing date. The conversion rate may
be different from the rate in effect on the date of your transaction
and the date it is posted to your Account.
Regardless of whether the transaction is made in foreign currency or
in US dollars, additional fees may apply to all international transactions
using the Card. Please refer to our current fee schedule for more information
about our fees.
- Card Authorization Holds
When you use your Card to purchase goods or services or to obtain cash
from a merchant, the merchant may request preauthorization (“Card Authorization”)
for the transaction. If the merchant makes such a request and there
are sufficient available funds in your Account, we will approve the
transaction and place a temporary hold on the funds in your Account.
This hold will reduce the Available Balance in your Account. The amount
of this temporary hold will usually be the amount of the Card Authorization.
The hold will remain on your Account until the merchant sends the final
amount of the transaction to us and requests payment (“Settlement”).
In most cases, if the merchant does not request Settlement or is delayed
in requesting settlement, the hold will automatically be removed after
three (3) days. However, for transactions with certain merchants, such
as hotels, the hold may remain on your account up to seven (7) days.
Please note that the merchant controls the timing of both the Card
Authorization and Settlement. This means that a merchant may
initiate Settlement after Card Authorization hold has already been
removed. If the hold is removed and you spend the funds in your
Account before Settlement, it may cause your Account to overdraw.
In addition, the Card Authorization amount that the merchant
requests may be different than the Settlement amount. It is
therefore very important that you keep track of your transactions
and your Account. We cannot stop a Card transaction once we have
approved a Card Authorization and you will be responsible for
repaying any negative balance that may occur in your Account.
- Card Limitations
There may be limits on the amount and frequency of withdrawals and deposits
you can make using your Card. Please refer to the Account Agreement for
any limits that may apply to your Account.
- Returns and Refunds
Please be aware of the merchant’s return policies before using your Card
to make a purchase. Neither the Bank nor the Program Partner is responsible
for the delivery, quality, safety, legality or any other aspect of the
goods or services you purchase using your Card. If you have a problem with
a purchase that you made with your Card or if you have a dispute with the
merchant, you must handle it directly with the merchant. If you are entitled
to a refund for any reason for goods or services obtained using your Card,
you agree to accept credits to your Card for the refund and agree to the
refund policy of the merchant. The amounts credited to your Card for refunds
may not be available for up to five (5) days from the date the refund transaction
occurs.
-
Additional Benefits from Visa and Fraud Alerts Program
Your Card may also be eligible for certain benefits provided by Visa. Please
see the Visa Debit Card Benefits Guide (https://usa.visa.com/support/consumer/debit-cards.html) for a full description of all additional benefits to which you may
be eligible, specifically Visa Zero Liability Benefits (https://usa.visa.com/pay-with-visa/visa-chip-technology-consumers/zero-liability-policy.html
). You are also eligible for Visa’s Fraud Alerts Program.
- Fraud Alerts Program Overview
Messaging frequency depends on account activity. For more information,
text HELP to 23618. To cancel fraud text messaging services at any
time reply STOP to any alert from your mobile device.
For Fraud alerts support, call 1-833-333-0417. By giving us your mobile
number, you agree that Fraud Alerts text messaging is authorized to
notify you of suspected incidents of financial or identity fraud. HELP
instructions: Text HELP to 23618 for help.
- Stop Instructions
Text STOP to 23618 to cancel.
- Release of Liability
Alerts sent via SMS may not be delivered to you if your phone is not
in the range of a transmission site, or if sufficient network capacity
is not available at a particular time. Even within coverage, factors
beyond the control of wireless carriers may interfere with messages
delivery for which the carrier is not responsible. Carriers do not
guarantee that alerts will be delivered.
- Fees
There may be fees associated with your use of the Card. Please refer to
the Account Agreement for any fees that may apply to your use of the Card.
- Errors and Lost or Stolen Cards
- Error Resolution
You may contact us by calling 1-833-333-0417 with questions concerning
transactions involving your Card. You may also contact us using this
method to report errors or unauthorized transactions. Be sure to contact
us immediately if you believe that an error or unauthorized transaction
has occurred or may occur concerning your Card. You must contact us
no later than thirty (30) days after we sent the FIRST statement on
which the error or unauthorized transaction appeared. You must provide
us with the following information:
- Tell us your name and Account number.
-
Describe the error or the transaction you are unsure about and
explain as clearly as you can why you believe it is an error
or why you need more information.
- Tell us the dollar amount of the suspected error.
-
If you tell us orally, we may require that you send us your
complaint or question in writing by email within ten (10)
business days.
After receiving your notice of error or unauthorized transaction, we
will investigate and provide you with the results and any corrections
we make to your Account within a commercially reasonable time.
-
Reporting Lost or Stolen Cards or Replacing Your Card
If you need to report your Card or PIN as lost, stolen, or compromised,
or to replace your Card for any reason, please contact us at 1-833-333-0417
seven days a week, 24 hours a day. You will be required to provide
personal information so that we may verify your identity before we
will issue you a replacement Card.
- Electronic Fund Transfers
Your Card allows you to withdraw funds from your Account up to the Available
Balance through Electronic Fund Transfers (“EFTs”). EFTs are transactions
that are processed by electronic means and include, among others, ATM withdrawals
and point-of-sale purchases at merchants.
Your Account Agreement provides you with the information and terms about
the EFTs that are permitted on your Account.
- Types of EFTs Supported by Your Card
Your Card allows the following types of EFTs:
-
Transfers to or from your Account to a merchant or other third
party by providing the third party with your Card or Card
information
- ATM withdrawals using your Card
- Limitations on EFTs
There are limitations on the frequency and amount of transactions you
can make to or from your Account using your Card. These limits are
different for each type of transaction. For limits that apply to Card
transactions, please refer to Section 3 of this Agreement. For other
limitations that may apply to your Account, please refer to your Account
Agreement. Your Card may also be subject to security-related limits.
These limits may change from time to time.
- Documentation of Your Transactions
You will be provided with information about each transaction using
your Card on your Account statements. Please refer to your Account
Agreement for more information about statements and other ways to view
your transaction history and other information. You will also have
the option to receive a receipt when making a withdrawal at an ATM
or when you make a POS purchase at a merchant.
- Recurring Card Payments (Preauthorized Transfers)
If you authorize a merchant or other third party to automatically initiate
a payment using your Card on a recurring basis, you must do so in writing.
If you are issued a new Card with a different expiration date or a
different number, we may (but are not obligated to) provide your new
Card number and expiration date to a merchant or other third party
with whom you have set up a recurring pre-authorized card payment to
facilitate the continuation of your authorized recurring transactions.
If you do not wish Visa to provide your new Card number and/or expiration
date to merchants or other third parties, please let us know by emailing
us at info@fundomate.com.
-
How to Request a Stop Payment
If you authorize a merchant or other third party to take payments
from your Account using your Card through recurring card payments,
you can place a stop payment on one or all of those payments by
contacting us by email at info@fundomate.com
at least three (3) business days before the next payment is scheduled
to be made.
You must provide us with (1) your name, (2) your Account number,
(3) the company or person taking the payments, and (4) the date
and amount of the scheduled payment you wish to stop. If you want
all future payments from that company or person stopped, be sure
to tell us that as well. If you do not provide us with the correct
information, such as the correct payee or the correct amount of
the payment you wish to stop, we may not be able to stop the payment.
You may be charged a fee for each stop payment you request under
your Account Agreement. Please refer to your Account Agreement
for fees applicable to your Account.
-
Notices of Varying Amounts
If these recurring Card payments vary in amount, the merchant or
other third party you are paying will tell you ten (10) days before
each payment when it will be made and how much it will be. You
may be given the option to only get this notice when the payment
will differ by more than a certain amount from the previous payment,
or when the amount will fall outside certain limits that you set.
-
Our Business Days
Our business days are Monday through Friday, excluding federal
holidays.
- Your Liability for Unauthorized EFTs
Contact us immediately if you believe that an unauthorized EFT has
occurred or may occur concerning your Account, or if your Card has
been lost, stolen or compromised. Calling us at 1-833-333-0417 is the
best way of keeping your losses to a minimum. Your liability for unauthorized
EFTs is outlined in your Account Agreement. Please refer to your Account
Agreement for details.
- Our Liability for a Failure To Complete A Transaction,
Unauthorized Transactions or Failure to Stop a Payment
We will respond to notices of errors or unauthorized EFTs and requests
to stop payments in a commercially reasonable manner and time. Our
liability for a failure to complete a transaction, an unauthorized
transaction, or failure to stop a payment is limited to terms described
in your Account Agreement. Please refer to your Account Agreement for
details.
- Change of Terms
We can change the term of this Agreement at any time. We will provide advance
notice to you of a change in terms where required by law.
- Account Information Disclosed to Third Parties
We will disclose information to third parties about your account or the
transfers you make:
- Where it is necessary for completing the transaction
-
To verify the existence and condition of your account with us
(such as to confirm that sufficient funds are available to cover
specific transactions) upon the request from a third party (such
as a credit bureau or merchant)
- To comply with government agency or court orders
- If you give us your written permission
You can more full understand how we use your information by referring
to the Bank’s Privacy Policy at
https://cdn.firstbranchcms.com/kcms-doc/665/46106/BRB-Privacy-Policy.pdf
and the Third Party Program Service Provider’s Policy at https://www.unit.co/clients-privacy-policy.
- Cancellation
We may refuse to issue, deactivate, revoke, suspend or cancel your Card
at any time with or without notice to you, other than as required by law.
This includes deactivating or canceling your Card if it has been lost or
stolen to prevent unauthorized transactions. You agree not to use your
Card once it has been deactivated, revoked, suspended or canceled. We may
also limit your use of the Card, including limiting or prohibiting specific
types of transactions. If you would like to cancel your Card, you may do
so at any time by contacting us through the Online Banking Services or
by emailing us at info@fundomate.com.
The cancellation of your Card privileges will not otherwise affect your
rights and obligations related to your Account.